The Art of Successful Coaching

1 day; Instructor Led; On-site

Overview Coaching is a complex role and no two employees are alike.  Learn the steps and tools for effective coaching and getting more out of your interactions with employees. Audience: New Supervisors, Senior Supervisors, Mid-Level Supervisors, Potential Supervisors Objective: Learn effective coaching skill to maximize employee performance and your satisfaction as a manager.

Learn to:   Effectively coach all personality types including know-it-alls, veterans, unmotivated and risk-takers.   Get more out of both your high achievers and low-achievers.   Improve your communication techniques for more satisfying interactions with employees and reduced conflict.   Handle unique coaching situations with the most effective approach to reduce escalated issues.

Learning Outcomes:

Successful completion of this course will increase your knowledge and ability to:

à        Recognize and apply the five approaches to coaching:

-       Encouraging

-       Training

-       Counseling

-       Mentoring

-       Challenging

à        Employ inquiry and advocacy skills when communicating

à        Implement the steps to effective coaching

-       Assess where person is now

-       Develop and implement training plan

-       Evaluate

-       Give feedback

à        Follow the four-step preparation process for conducting a coaching session:

-       Set the stage

-       Define opportunity or problem

-       Analyze options

-       Develop an action plan

à        Establish a performance improvement system that works:

-       Determine key results

-       Benchmark star performers

-       Identify best practices

-       Create development plan

-       Measure performance

à        Develop trust and mutual respect among team members

à        Empower and establish accountability among team members

à        Set meaningful team mission and goals

 

   

Contact us to schedule an on-site workshop at your business.

info@impact-learning.com