What Customers Really Want

1 day; Instructor Led; On-site

Today customer service matters more than ever.  When times are good, people move fast and don't notice your efforts.  In tighter times, people move more cautiously, and notice every extra you make.   Ensure everyone in your organization is focused on and provide extraordinary customer service. Overview: What is extraordinary customer service? We have all experienced it and, most likely remembered it. In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the do’s and don’ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult situations and making every interaction a positive experience. Audience: Anyone working with internal or external customers. Objective: Improve customer service, and individual and organizational success.

Learn:   What extraordinary customer service is.   Become aware of how professional techniques impact customer perception, such as tone, pace expression.   To set customer service standards for your area.   How to take control of every call or interaction.   To say "no" in a positive manner.   How to remain calm when a customer is upset   To confidently handle irate customers.   Strategies to avoid burnout

Contact us to schedule an on-site workshop at your business.

info@impact-learning.com