Supervisor Communication Skills
1 day; Instructor Led; On-site
Overview
People don't leave companies they leave managers. This seminar will provide you the skills you need to improve your effectiveness and satisfaction as a manager.
Audience:
New Supervisors, Senior Supervisors, Mid-Level Supervisors, Potential Supervisors
Objective:
To help individuals gain new communication skills to more effectively manage their employees and achieve their personal and team goals.
Learning Outcomes:
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Identify the characteristics of assertive behavior and include them in your interactions |
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Ask directly for what you need without being aggressive |
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Confront problem behaviors successfully |
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Create equitable compromises with employees and peers |
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Hold others accountable |
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Manage conflicts to achieve productive outcomes |
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Learn to deal with difficult people effectively |
Program Agenda
Principles of Effective Communication
Have a direction
Listen carefully
Develop emotional awareness
Commit to solutions
Principles of Assertive Communication
Assessment - How assertive are you?
Self Assessments
Definition of assertiveness
Giving feedback
Putting Assertiveness to Work
Establish credibility and trust
Use positive language
The confrontation model
Anticipate responses to confrontation
Avoid provoking language
The escalation process
Handling criticism
Styles of assertive communication
Blocks to assertiveness
Handling "Difficult" Personality Types
"Get it Right" People
"Get it Done" People
"Get Appreciated" People
"Get Along" People
Contact us to schedule an on-site workshop at your business.